Your first visit, without surprises
Here's exactly what to expect, what to bring, and how we handle insurance — so nothing about your first appointment is a mystery.
Your first visit, step by step
Plan on about 60–75 minutes for your first appointment.
A short conversation
Ten minutes with Dr. Chen about your history, your concerns, and what you want from your smile.
Photos & digital X-rays
A complete picture of your mouth — shown to you on screen, explained in plain language.
Gentle cleaning
A thorough, unhurried cleaning with our hygienist — with breaks whenever you want one.
A clear plan
Honest options with real prices. If nothing needs doing, we'll happily tell you that too.
New-patient forms
Save 15 minutes in the waiting room — complete your health history and insurance forms from home. Prefer paper? Arrive 15 minutes early and we'll have a clipboard ready.
Bring: photo ID, insurance card, and a list of current medications.
We bill your insurance for you
We're in-network with most PPO plans and we handle the paperwork. Not sure about your plan? Call us with your member ID and we'll check your benefits before your visit — free.
Three ways to pay comfortably
Insurance & cards
All major cards, HSA and FSA accepted. We estimate your out-of-pocket before treatment begins.
Monthly financing
0% plans through CareCredit and Sunbit for treatment over $300 — approval takes about five minutes.
Membership plan
No insurance? $29/month covers two cleanings, exams, X-rays, and 15% off everything else.
Frequently asked questions
Yes — we see patients from age 3 up. First visits for little ones are short, gentle, and mostly about making the chair feel like no big deal.
Never. You'll get a judgment-free exam, a clear picture of where things stand, and a plan that starts wherever you are. Coming in is the hard part — we make the rest easy.
Tell us when you book. We'll schedule extra time, explain everything before it happens, and agree on a hand signal that pauses treatment instantly. Nitrous oxide is available too.
Usually, yes — we block family appointments back-to-back so you only make one trip. Saturday mornings are the most popular slot, so book those a few weeks ahead.
We show you the photo or X-ray, explain your options with real prices, and give you time to decide. Nothing is ever done in the chair without your understanding and consent.
Yes — we see patients from age 3 up. First visits for little ones are short, gentle, and mostly about making the chair feel like no big deal.
Never. You'll get a judgment-free exam, a clear picture of where things stand, and a plan that starts wherever you are. Coming in is the hard part — we make the rest easy.
Tell us when you book. We'll schedule extra time, explain everything before it happens, and agree on a hand signal that pauses treatment instantly. Nitrous oxide is available too.
Usually, yes — we block family appointments back-to-back so you only make one trip. Saturday mornings are the most popular slot, so book those a few weeks ahead.
We show you the photo or X-ray, explain your options with real prices, and give you time to decide. Nothing is ever done in the chair without your understanding and consent.
Book your first visit
Tell us a time that works and we'll call within one business day to confirm.